Justice By Design

Justice-Centered Design Solutions

Our Approach

We design solutions that work for real people and address real-world problems faced by courts and legal service providers. We have worked inside these systems - we know where challenges often arise and how to mitigate them. Our methods leverage human-centered design, rigorous user design research, and strategic thinking. We deliver practical, tested solutions that can be implemented and actually improve access to justice.

How can we help you maximize access for the people you serve?

Community-Centered Research

Conducting UX research using culturally responsive, trauma-informed methodologies that build trust with marginalized communities. Our services include:

Facilitating participatory action research workshops that create space for open communication and collaboration between providers and the community.
Conducting cross-cultural usability testing to ensure tools are usable, relevant, and respectful across different cultures and languages.
Community advisory board facilitation that gives community members a real voice in decisions that affect them.
Culturally responsive, trauma-informed UX research accounts for how harm and inequity shape people’s experiences by prioritizing safety, choice, and trust for marginalized communities.

Justice Technology Design

Redesigning technologies and legal platforms to work for self-represented litigants and vulnerable populations. Our services include:

Evaluating and redesigning existing websites and tools, such as informational websites, portals, online dispute resolution platforms, navigator tools, and more.
Conducting rigorous usability studies that provide meaningful data about behavioral research questions and result in clear action-items for improvement.
Building and implementing technology that supports users with digital and paper-based solutions.
Leading blue-sky discovery projects to determine the right tech solution to solve real challenges faced by community members.

Service Design

Develop service models that meet your users where they are at in terms of their capacities and needs to maximize the impact of your work. Our services include:

End-to-end service blueprinting that maps the complete user journey while identifying pain points and opportunities for trauma-informed improvements at each touchpoint.
Community-centered service co-design combining perspectives from service providers, community members, and those with lived experience to collaboratively redesign delivery models.
Cross-system coordination frameworks that help legal aid organizations, courts, and social services work together more effectively to serve shared clients.
Capacity-responsive service models that adapt to users' varying levels of digital literacy, language needs, crisis situations, and available resources.

Systems Change & Implementation

Bridging visionary ideas and institutional reality, navigating bureaucratic constraints while centering community needs. Our services include:

Access to justice strategic planning, helping communities identify where to focus efforts to maximize impact, while also focusing on building a supportive ecosystem of legal help.
Technology policy development that balances the need to adopt innovative new technologies with institutional safeguards.
Community voice integration, helping systems evolve processes to be more user-centered.

Plain Language & Content Strategy

Translating complex legal information into accessible guidance for people under stress. Our services include:

Legal form redesign and testing, simplifying language and making legal processes easier to navigate.
Multi-language resource development, broadening access to especially underserved populations.
Website content strategy, providing frameworks and guidance to make self-help content meaningfully helpful and usable on any device.
Information architecture, meaning that well-designed self-help content is structured in a way that helps users find what they need, when they need it.

Where are you in your project journey?

Whether you are starting from scratch, fine tuning an existing project, fixing what is broken, or transferring knowledge to your team, we meet you where you are with practical insights and implementation-ready solutions.

Select your current phase to see how we can help:

Justice By Design

Justice-Centered Design Solutions

Our Approach

We design solutions that work for real people and address real-world problems faced by courts and legal service providers. We have worked inside these systems - we know where challenges often arise and how to mitigate them. Our methods leverage human-centered design, rigorous user design research, and strategic thinking. We deliver practical, tested solutions that can be implemented and actually improve access to justice.

How can we help you maximize access for the people you serve?

Community-Centered Research

Conducting UX research using culturally responsive, trauma-informed methodologies that build trust with marginalized communities. Our services include:

Facilitating participatory action research workshops that create space for open communication and collaboration between providers and the community.
Conducting cross-cultural usability testing to ensure tools are usable, relevant, and respectful across different cultures and languages.
Community advisory board facilitation that gives community members a real voice in decisions that affect them.
Culturally responsive, trauma-informed UX research accounts for how harm and inequity shape people’s experiences by prioritizing safety, choice, and trust for marginalized communities.

Justice Technology Design

Redesigning technologies and legal platforms to work for self-represented litigants and vulnerable populations. Our services include:

Evaluating and redesigning existing websites and tools, such as informational websites, portals, online dispute resolution platforms, navigator tools, and more.
Conducting rigorous usability studies that provide meaningful data about behavioral research questions and result in clear action-items for improvement.
Building and implementing technology that supports users with digital and paper-based solutions.
Leading blue-sky discovery projects to determine the right tech solution to solve real challenges faced by community members.

Service Design

Develop service models that meet your users where they are at in terms of their capacities and needs to maximize the impact of your work. Our services include:

End-to-end service blueprinting that maps the complete user journey while identifying pain points and opportunities for trauma-informed improvements at each touchpoint.
Community-centered service co-design combining perspectives from service providers, community members, and those with lived experience to collaboratively redesign delivery models.
Cross-system coordination frameworks that help legal aid organizations, courts, and social services work together more effectively to serve shared clients.
Capacity-responsive service models that adapt to users' varying levels of digital literacy, language needs, crisis situations, and available resources.

Systems Change & Implementation

Bridging visionary ideas and institutional reality, navigating bureaucratic constraints while centering community needs. Our services include:

Access to justice strategic planning, helping communities identify where to focus efforts to maximize impact, while also focusing on building a supportive ecosystem of legal help.
Technology policy development that balances the need to adopt innovative new technologies with institutional safeguards.
Community voice integration, helping systems evolve processes to be more user-centered.

Plain Language & Content Strategy

Translating complex legal information into accessible guidance for people under stress. Our services include:

Legal form redesign and testing, simplifying language and making legal processes easier to navigate.
Multi-language resource development, broadening access to especially underserved populations.
Website content strategy, providing frameworks and guidance to make self-help content meaningfully helpful and usable on any device.
Information architecture, meaning that well-designed self-help content is structured in a way that helps users find what they need, when they need it.

Where are you in your project journey?

Whether you are starting from scratch, fine tuning an existing project, fixing what is broken, or transferring knowledge to your team, we meet you where you are with practical insights and implementation-ready solutions.

Select your current phase to see how we can help:

Justice By Design

Justice-Centered Design Solutions

Our Approach

We design solutions that work for real people and address real-world problems faced by courts and legal service providers. We have worked inside these systems - we know where challenges often arise and how to mitigate them. Our methods leverage human-centered design, rigorous user design research, and strategic thinking. We deliver practical, tested solutions that can be implemented and actually improve access to justice.

How can we help you maximize access for the people you serve?

Community-Centered Research

Conducting UX research using culturally responsive, trauma-informed methodologies that build trust with marginalized communities. Our services include:

Facilitating participatory action research workshops that create space for open communication and collaboration between providers and the community.
Conducting cross-cultural usability testing to ensure tools are usable, relevant, and respectful across different cultures and languages.
Community advisory board facilitation that gives community members a real voice in decisions that affect them.
Culturally responsive, trauma-informed UX research accounts for how harm and inequity shape people’s experiences by prioritizing safety, choice, and trust for marginalized communities.

Justice Technology Design

Redesigning technologies and legal platforms to work for self-represented litigants and vulnerable populations. Our services include:

Evaluating and redesigning existing websites and tools, such as informational websites, portals, online dispute resolution platforms, navigator tools, and more.
Conducting rigorous usability studies that provide meaningful data about behavioral research questions and result in clear action-items for improvement.
Building and implementing technology that supports users with digital and paper-based solutions.
Leading blue-sky discovery projects to determine the right tech solution to solve real challenges faced by community members.

Service Design

Develop service models that meet your users where they are at in terms of their capacities and needs to maximize the impact of your work. Our services include:

End-to-end service blueprinting that maps the complete user journey while identifying pain points and opportunities for trauma-informed improvements at each touchpoint.
Community-centered service co-design combining perspectives from service providers, community members, and those with lived experience to collaboratively redesign delivery models.
Cross-system coordination frameworks that help legal aid organizations, courts, and social services work together more effectively to serve shared clients.
Capacity-responsive service models that adapt to users' varying levels of digital literacy, language needs, crisis situations, and available resources.

Systems Change & Implementation

Bridging visionary ideas and institutional reality, navigating bureaucratic constraints while centering community needs. Our services include:

Access to justice strategic planning, helping communities identify where to focus efforts to maximize impact, while also focusing on building a supportive ecosystem of legal help.
Technology policy development that balances the need to adopt innovative new technologies with institutional safeguards.
Community voice integration, helping systems evolve processes to be more user-centered.

Plain Language & Content Strategy

Translating complex legal information into accessible guidance for people under stress. Our services include:

Legal form redesign and testing, simplifying language and making legal processes easier to navigate.
Multi-language resource development, broadening access to especially underserved populations.
Website content strategy, providing frameworks and guidance to make self-help content meaningfully helpful and usable on any device.
Information architecture, meaning that well-designed self-help content is structured in a way that helps users find what they need, when they need it.

Where are you in your project journey?

Whether you are starting from scratch, fine tuning an existing project, fixing what is broken, or transferring knowledge to your team, we meet you where you are with practical insights and implementation-ready solutions.

Select your current phase to see how we can help: